At Xinfire, your security and privacy is the utmost importance to us. You personal information is only for defined purposes, and will not be distributed or shared beyond what is strictly necessary to fulfill our obligations to you. We may share your information only with partners who adhere to Xinfire's commitment to protect your privacy. Xinfire will not sell your personal information in any manner whatsoever. As such, Xinfire is committed to ensure that its customers are informed as to how their personal information will be used and kept secure.
1. What information do we collect?
Xinfire may collect information from you relating to your identity and your personal preferences as they relate to our products. Personal information we may typically collect includes your name, mailing address, email address, telephone number, IP address, even your credit card number, credit card expiration date, etc. Xinfire will endeavor only to collect such information as it's necessary for the stated purpose. For example, if you purchase Xinfire products, we will require your name and address so that we can send the product to you and your credit card details to obtain payment. Our objective is to inform you before or at the time of collecting the information and the purposes we use such information for. If we require further information, we will identify the information we wish to collect and the purposes such information is being collected for. If you choose not to provide required information, Xinfire may not be able to comply with your request or provide certain services.
2. How do we collect the information?
There are numbers of different ways that Xinfire receives and collects personal information from you. Ways Xinfire collects personal information from you may include the following:
Communications between us
When you email or write to us you may need to provide us with your name, contact details, and other personal information in your message.
You may need to provide us with personal information when you telephone or email us to request technical assistance in respect of our products, or to request information that you would like to receive relating to our products.
Email/Direct Mail Campaigns
From time to time we may contact you directly by mail, email or telephone informing you about upgrades, new products, promotions or special offers that may be of interest to you. Responding to one of these campaigns, you may provide us with personal information.
Registration of Products
Upon registration of one Xinfire product you will be asked to provide certain information which we will use to record you as an owner of the Xinfire product and to assist us in providing you with service and information.
If you wish to purchase Xinfire products from our Store, we will require sufficient information to complete your purchase including your credit card details and your contact details.
From time to time we may conduct surveys in respect of our products and services. Participation in our surveys is optional. When you respond to one of our surveys, you may provide us with your personal information.
3. How do the 3rd party credit card processors protect customer information?
Xinfire software uses secure server hosted by RegNow and other 3rd party credit card processors that encrypt all the customer's personal information including name, address, credit card number credit card expiration date etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information. Your credit card information is only used for online transition.
RegNow is an advanced secure online payment service for software registration that has been in operation since 1994. Xinfire uses RegNow to provide you with very secure and fast online purchase.
5. What is the purpose for Xinfire to use the information?
Xinfire may use your personal information for the following purposes:
Information you provide upon registration will be used to keep a record of your product, which can assist Xinfire in providing support to you when you contact Xinfire's Customer Relationship Management System. Xinfire will also use this information to inform you of product upgrades, new products, promotions or other information that may be of interest to you.
We may use your personal information to send you newsletters to provide you with articles and information that we believe may be of interest to you. Information in Respect of Xinfire Products It is important for us to receive feedback from our customers in respect of our products and any features they would like to see in future products. As such, we may use your personal information to contact you about our products and to inform you of upgrades, promotions and new products that may be of interest to you.
We may use the information you provide us with for our own internal statistical and analytical purposes, to evaluate and profile customers about their preferences and purchasing trends which we may use for marketing purposes and in respect of operations and development.
6. About cookies?
In order to better understand what services are valuable to our customers, we use "cookies". A cookie is a small text file that a website writes to your hard drive. Cookies work as your identification card and may record passwords, preferences and purchases. Cookies let the web page server know that you have returned to this site. Cookies also can determine other
information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.
You can change the settings in your browser to prevent cookies if you do not want to have a cookie set when you visit our website. However, by doing so, you may not have full access to all the web pages.